FAQs
How long will my mural stay up for?
Well, it all depends on the surface you plan to apply your wall mural to. A good wall preparation is key. On a flat, smooth and CLEAN indoor wall, our wall murals will certainly last for decades! We do not recommend installing any of our wall murals and removable wallpaper on textured walls, vinyl based walls or stainless steel. It is also recommended to install within 4 weeks of delivery.
Are your wall murals wipeable?
All our wall murals can be cleaned with a DRY cloth. Our 3M Vinyl and Avery materials can be cleaned with a lightly damp sponge. Note that any excessive scrubbing can damage the printed surface, no matter the material. Do not use any chemicals to clean your wall mural !
Can your wall murals be used outdoors?
Our wall murals are designed specifically for indoor use. However, we do carry specific materials that are suitable for outdoor use. Please contact us to find out about our material options suitable for exterior application.
Can your wall murals be used on a different surface than a wall?
Absolutely! You can use our 3M vinyl materials (our two peel & stick options) on various surfaces such as doors, glass, ceilings, poles, windows, furniture, home appliances, tiles, mirrors, etc. Note that our Peel & Stick option is removable without damage, making it the best option for surfaces other than walls.
Can your murals come in one large piece?
Our material rolls go up to 50" wide. If one side of your wall mural (width or height) is larger than 50", it will come in multiple panels, just like traditional wallpaper. Besides, it would be nearly impossible to install a wall size mural in one large piece :)
What are Repeat Pattern Wallpaper?
Browse hundreds of curated designs in our repeat pattern collections. If you have your own file, send it our way—we’ll create the perfect pattern and scale for you. Sold by the panel at 24" wide, order as many as you need to cover any surface, no matter the size!
What is the difference between Repeat Pattern wallpaper and Wall Murals?
Vogue Walls Repeat Pattern Wallpaper are patterned designs that repeat along the width and height of your wall, just like traditional wallpaper. Wall Murals are one full image that would span the full width and height of your wall.
How many panels do I need to order?
We print our Repeat Pattern Wallpaper in panels of 24" wide. When placing your order, simply enter the width and height of your wall, and our system will automatically calculate the number of panels and the appropriate sizing for you. Please note, all wallpaper is printed to the exact size ordered.
How do I install my wall mural or repeat pattern wallpaper?
Installation instructions will vary depending on the material you choose. Please find installation instructions for all our materials here.
Will my order come with installation instructions?
Along with every order (Regular or Custom), you will receive a detailed Installation Instructions sheet. You can also find the installation instructions here.
My wall is not a flat surface. Can I still use my wall mural or repeat wallpaper on it?
Flat and smooth surfaces are best. We do not recommend installing on any type of textured wall. Our Peel & Stick Vinyl is the best option for textured walls but it will not hide every inperfection.
Is there a type of paint not to use or install on?
Self adhesive materials 3M Peel and Stick Vinyl are not recommended for application over eggshell finish paints or paints advertised as being stain-resistant or washable. These paints are crafted to prevent self-adhesive materials from sticking. Other paints to avoid installing on are Low or No VOC paints, eco-friendly paints, easy to clean, washable or scrubbable paints. All the above paints have ingredients that will repel the self adhesive material from the wall.
I recently painted/primed my walls. How long should I wait before applying my wall mural or repeat pattern wallpaper?
Do NOT apply it right away! If you apply your wall mural before the paint/primer is fully dry, it will either have trouble adhering to the wall or the adhesive will dry to the paint. When removed, paint may come off with your mural. A completely dry wall may take longer than you think. As a general rule, we recommend waiting at least 2 weeks. However it is best to follow your paint manufacturer's instructions. They should provide an amount of time for curing the paint before applying a wall covering to its surface.
Can your murals be installed over wallpaper?
Although some of our materials can be installed on some wallpapers, we do not recommend it! Removing existing wallpaper and prepping your wall for a new wall covering is best.
Can your wall murals be used outdoors?
Our wall murals are designed specifically for indoor use. However, we do carry specific materials that are suitable for outdoor use. Please contact us to find out about our material options suitable for exterior application.
Can I install my wall mural or repeat pattern wallpaper in a bathroom or other high moisture area?
Our Peel & Stick Vinyl is the best option for high moisture as it is not paper but rather vinyl.
Are your wall murals and repeat pattern wallpaper easy to remove? If so, how?
Removal is extremely easy for our Peel & Stick wallpaper material options! Simply peel up the edge of the panels installed with your fingernail and slowly peel the wall mural off the wall. That's it!
Our other materials are more permanent and therefore more difficult to remove.
Will your wall murals or repeat pattern wallpaper leave a sticky residue when removed?
This will depend on the material you choose. Our Peel & Stick material option is removable without damage and will not leave a sticky residue.
Will your wall murals or repeat pattern wallpaper take off the paint or damage my walls when removed?
Our Peel & Stick material option is removable and won't damage your walls. However, since we cannot guarantee the condition of all wall surfaces, some paint flecking may occur. You may notice paint flecks on the back of your wall mural when removed.
Our Paste the Wall wallpaper can be removed without damage under certain conditions.
Can I save my wall mural for later use once removed? If so, how?
The ONLY material we carry that is reusable is our Peel & Stick option. Simply keep the adhesive side free of dust, hair, paint flecks and other debris. Then, return your used mural to the original backing paper and into the tube for storage. For best results, reuse it immediately. The longer the storage or moving time, the shorter your mural's life. We cannot guarantee the results of re-use, especially if your storage or moving time is extended.
Can I use my own photo or design?
Absolutely? The process is quite simple:
Go to the Upload Your Image page and follow the instructions
Do you add an extra cost for custom wall murals?
No. We do NOT charge any extra fee for custom made wall murals.
Is there a minimum size for custom orders?
Yes. The minimum size required for a custom order is 10 sq/ft. Ie: 4ft x 3ft, 6ft x 2ft, etc.
Where do you ship from?
We currently have 2 facilities, in Canada and in the United States.
Do I have to pay any custom/duty fees?
Since we ship from both Canada and the US, you should not be subject to any duty fees. In the rare case that this would happen, customs fees, import taxes, brokerage fees or duty fees are the responsibility of the customer.
Do you take returns?
We will accept returns and offer an exchange for incorrect, damaged and defective items only, within 14 days of the date of receipt. Depending on the situation, we may request that the items are returned to us, in perfect condition and in the original shipping package.
Do you offer refunds?
Because all orders are custom made and printed on-demand to your specifications, Vogue Walls does NOT offer refunds on any product. If there is an issue with your wall mural or wallpaper, please contact us and we'll make it right! Our customer service is legendary and your satisfaction is our priority!
I received my wall mural, but I no longer like the image I chose. Can I return it and choose a different design?
As all our wall murals and wallpaper are printed on-demand to your exact specifications, we unfortunately can't take returns in that case. We only accept returns on incorrect, damaged or defective items.
My wall mural or wallpaper arrived damaged. What do I do?
If you wall mural was damaged during transit, we will ask for a picture showing the damage and we will contact you ASAP to resolve the issue.